Legal information
Legal notice and privacy
Legal notice
JRP & Co. is an independent analysis and support service for Amazon sellers and is not affiliated with, sponsored by or endorsed by Amazon.com, Inc. or any of its subsidiaries. Amazon and its trademarks are the property of their respective owners.
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Privacy policy
1. Introduction
At JRP & Co. we respect the privacy of our visitors and customers and are committed to processing their personal data responsibly, transparently and securely.
This Privacy Policy explains what information we collect, what we use it for, how we protect it and what rights you may exercise when you visit our website, contact us or order any of our services.
2. What information we collect
Depending on your interaction with JRP & Co., we may collect the following categories of information:
- Contact details: name, email address, telephone number and any other details that you choose to provide to us.
- Case information: a description of the problem you wish to resolve, communications received from Amazon, screenshots, documents, notifications, appeals and other relevant files.
- Commercial and contractual information: the service requested, communication history, payments, invoicing and data necessary to manage the contractual relationship.
- Communication preferences: your preferences and, where applicable, your consents to receive commercial communications.
We ask that you do not send passwords, authentication codes, access keys or other security details for your Amazon account. We do not need your credentials to carry out an initial review of your case.
3. What we use your data for
We use personal data only for legitimate purposes related to our activity, including:
- Responding to enquiries sent through the website.
- Understanding and assessing the problems that you report to us.
- Providing the initial analysis (Case Review) and support (Case Support) services that you have ordered.
- Reviewing the documentation and communications relating to your case.
- Contacting you to request additional information or to communicate our conclusions.
- Managing payments, invoicing, customer service and legal obligations.
- Maintaining the security of the website, preventing fraudulent use and defending our rights where necessary.
- Sending commercial communications only where there is a valid legal basis for doing so.
We will not use the information about your case for purposes that are incompatible with those for which it was collected.
4. Amazon documentation and confidentiality
The cases we handle may contain confidential business information, sales data, product information, Amazon notifications and other documents that are sensitive for the customer's business.
We will use that information exclusively to the extent necessary to assess the case and provide the service ordered, to comply with legal obligations or to serve other legitimate purposes that are duly justified.
We will not sell your personal data, nor will we knowingly use the documentation of your case as identifiable advertising material without valid authorisation.
5. Legal basis for processing
The processing of your data may be based, as the case may be, on:
- Your consent, where necessary.
- The performance of pre-contractual measures requested by you or of a services contract.
- Compliance with applicable legal obligations.
- Other legitimate grounds recognised by the applicable legislation.
Where processing is based on your consent, you may withdraw it in accordance with the applicable regulations, without this necessarily affecting the lawfulness of processing carried out previously or of processing that has another valid legal basis.
6. Who we share your data with
We do not sell or rent personal data.
We may share the strictly necessary information with providers that help us operate the business, such as web hosting, email, forms, secure storage, payments, invoicing and technology support services, as well as with professional advisers where necessary.
These providers must process the information in accordance with the applicable instructions and the relevant contractual and security safeguards.
We may also disclose information where necessary to comply with a legal obligation, to respond to a valid request from an authority or to exercise or defend legal rights.
We will not send the documentation of your case to Amazon or to third parties.
7. Retention of information
We will keep your data only for as long as necessary to respond to your enquiry, manage the contractual relationship, provide the services and comply with applicable legal obligations.
Case documentation will be kept for the period necessary to manage the service and, where applicable, to deal with possible claims or to defend legal rights.
When the information is no longer necessary, we will securely delete or anonymise it, unless there is a legal obligation or a legitimate reason that justifies keeping it for longer.
The specific retention periods will be determined according to the category of information and the applicable legal obligations.
8. Data security
We adopt reasonable technical and organisational measures to protect the information against unauthorised access, loss, alteration, disclosure or destruction.
Access to customer documentation must be limited to those individuals and providers who need to know it for the authorised purposes.
Although we apply reasonable security measures, no system of transmission or storage of information can guarantee absolute security.
9. Your rights
Under the applicable legislation, you may request access to your personal data, its rectification, erasure or cancellation where appropriate, object to certain processing and exercise the other rights recognised to you by the regulations.
Where processing is based on consent, you may also request its withdrawal.
We will deal with requests in accordance with the deadlines and requirements of the applicable legislation. If you consider that your rights have not been respected, you may apply to the competent data protection authority.
10. Cookies and similar technologies
Our website may use cookies or similar technologies for its operation, security, traffic analysis or, if applicable, personalisation and advertising.
Non-essential cookies will be used in accordance with the consent requirements and other legal obligations that apply.
Detailed information on the cookies used, their purpose and how to manage them will be available in our Cookie Policy, where applicable.
11. Third-party links
Our website may contain links to third-party pages, including external platforms or services.
JRP & Co. does not control the privacy policies or practices of those sites. We recommend that you review their policies before providing them with personal information.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, processes, providers or legal requirements.
The current version will be published on this page and will indicate the date of its last update.
13. Contact
If you have any questions about this Privacy Policy, the use of your data or the exercise of your rights, you can write to us at:
JRP & Co.
Email: info@amzproblemsolving.com
Website: amzproblemsolving.com