Account problems
- Suspension / deactivation
- Verification / KYC / DAC7
- Related accounts
- Identity issues
- Restrictions
Amazon Problem Solving
We help you solve problems with Amazon.
We analyse your case, review the information available and explain what is happening, what options you have and what we believe is the best strategy to move forward.
Real experience
We have been through the same
problems as you.Practical approach
Clear solutions,
no empty promises.Amazon specialists
We know the system
and its processes.Personal attention
We talk to you,
not to a form.Your business first
Confidentiality and
commitment in every case.
Amazon Problem Solving
Amazon has created
a problem for you.
Let's understand it.
We analyse your case, review the information available and tell you what is happening, what options you have and what we believe is the best strategy to move forward.
Analyse my case — €49.99- Real experience
on Amazon - Honest and
transparent approach - We don't accept
every case
Problems
What is happening
with your account?
We work with all kinds of Amazon-related problems.
Tell us what happened and we'll tell you how we can help.
Product problems
- ASIN removed
- Blocked listing
- IP / trademark
- Authenticity
- Product compliance
- Brand Registry
Money problems
- Withheld funds
- Blocked payments
- Reserves
- Chargebacks
- Payment issues
Other problems
- VAT
- Documentation
- FBA / inventory
- Performance
- Communications with Amazon
Can't find your problem?
Tell us what happened.
Every case is unique and we analyse it individually.
Tell us about your case →Process
We don't start by selling you a solution. We start by understanding your problem.
Our process is clear, transparent and without surprises.
We explain every step so you know what to expect.
- 01
Tell us your case
You send us the information, Amazon's communications, screenshots, documents and any previous appeal.
- 02
We analyse it
We review your situation and ask the questions needed to really understand what is happening.
- 03
We tell you if we can help
We give you our honest opinion. If we see a reasonable way forward, we offer you the follow-up service. If not, we tell you.
- 04
We work with you
If you accept, we start the 30-day service to support you through the process.
01
Case Review
Before working with you, we need to understand your case.
49,99 €
We review the information you send us and analyse whether there is a reasonable way to help you. This analysis includes:
- Initial review of the problem
- Analysis of Amazon's communications
- Review of relevant screenshots and documents
- Necessary questions and clarifications
- Review of previous appeals, if any
- Assessment of whether we see a reasonable way to help you
Up to 2-3 exchanges of information by email during this phase.
Can we help you?
No
We tell you clearly.
The initial analysis costs €49.99 and is not refunded because the conclusion is unfavourable.
02
Case Support
Support for 30 days.
399 €/ 30 days
If you accept the diagnosis and we believe we can help you, we work with you for 30 days to carry out and follow the agreed strategy. This service includes:
- Case follow-up
- Analysis of new responses from Amazon
- Document review
- Guidance on next steps
- Help preparing responses or appeals
- Analysis of new issues related to the case
- Email communication during the contracted period
If you accept the service, the €49.99 for the Case Review is deducted from the final price: you only pay €349.01 more, €399 in total.
Amazon decides the final outcome.
We do not promise reinstatements, unblocking or specific results. Our service consists of analysing your situation, developing a strategy and supporting you through the process.
Real cases
Real problems.
Real solutions.
Every case is unique. Here are some examples of situations we have analysed and in which we have been able to help our clients.
“My account was suspended without any explanation. I didn't know what to do or who to turn to.”
Account suspension
Solution: Appeal strategy and case follow-up.
“Amazon asked me for documents I had already sent three times.”
Account verification
Solution: Review of the communication and a tailored response.
“My funds were withheld and I didn't know what documents they needed.”
Withheld funds
Solution: Case analysis and guidance on the required documents.
“My listing was removed for alleged trademark infringement.”
Listing removed
Solution: Policy review and appeal preparation.
About us
Real experience.
Personal approach.
At JRP & Co. we help Amazon sellers solve complex problems with accounts, listings, payments and more. Our experience as sellers gives us a unique perspective: we know the business, we understand your challenges and we speak your language.
- Experience on Amazon
as a seller - Practical and
strategic approach - Commitment to
every client - Transparency
from the very first moment
Frequently asked questions
Everything you need to know
Do you guarantee the recovery of the account or listing?
No. The final decision is always made by Amazon and we have no privileged access to its systems. What we do offer is an honest analysis of your case, a clear strategy and support throughout the process. Be wary of anyone who promises you a specific result.
Is the €49.99 refundable?
The payment pays for the analysis work, not for a result: it is not refunded because the conclusion is unfavourable or because we cannot accept your case. If you then order Case Support, the €49.99 is deducted from the price. All the details are in the terms and conditions.
What does the initial analysis include?
Review of the problem, analysis of Amazon's communications, review of screenshots and documents, previous appeals if any, and up to 2-3 email exchanges. At the end we tell you whether we see a reasonable way to help you.
What happens if you can't help me?
We tell you clearly and explain why. We do not offer you a follow-up service unless we believe it makes sense for your case.
What happens after the 30 days?
We review with you where the case stands. If you still need support, we can decide together how to continue.
Can you work with sellers from any country?
Yes. We work remotely and by email, so we can help you wherever you are, as long as your case is related to Amazon.
Do you work on problems other than suspensions?
Yes. Besides suspensions, we work on verifications (KYC, DAC7), blocked listings and ASINs, intellectual property, withheld funds, VAT, FBA, performance and communications with Amazon. If you don't see your case, tell us about it.
Contact